COVID-19 is creating unprecedented challenges for eBay’s small business sellers across the country and around the world. We’re monitoring the situation closely and our eBay community—our buyers, sellers and employees—remains our top priority.
We created a special page that includes details about how eBay is protecting our community in this difficult time. We will update this page as the situation evolves—please check back for new information.
Update, March 23: How to get customer service help
Despite temporary service changes brought on by the impact of Covid-19, eBay customer service remains open for business with thousands of colleagues working to serve our customers. While we work to restore phone support—sellers should start to see improvement by the end of the week—there are a number of alternative ways to get the help you need:
• If you are a seller, our site export.ebay.com is your best starting point. And whether you have questions about invoices or payment methods, or if you need to cancel or refund a transaction, nearly all your customer support requests can be addressed quickly and efficiently here.
• If you are a buyer, our online Help portal is an easy-to-use one-stop-shop for most questions and support needs. Here you can contact contact our Customer Support. The team is working around the clock and will get back to you within 24 hours.
Thank you for your patience as we adjust how we support our customers and employees during this challenging period.